Service And Support
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Service and Support

In the first place we are capable of providing ideal pumping solutions for your specific application challenges. Particularly we would assist you in selection of pumps, matching components, materials, and seals to ensure maximum efficiency, the best service life possible, and minimized maintenance cost. In addition, we are delighted to offer suggestions on the spar parts for your pumps based on your specific applications to maximize pump uptime. 

For some large-scale pumping projects, we are able to provide a complete solution and an integrated range of auxiliary pumping equipment. Our sales men or engineers are all on standby to help prospective customers solve any problems or technical issues met during their day-to-day pumping operations. Our sales representatives will be glad to reply you shortly after they receive your email or quotation request.

Sales Service

For customers who have already placed orders, we would keep you updated on the delivery and ask you if you have any packaging requirements one week before shipping out your ordered products. At MUYUAN, we strictly adhere to the ISO standards under which the company is certified. We also set various check points along the production line and maintain records of the results after inspection. Whenever customers want the record, we can provide it. Upon you request, we can perform hydraulic performance tests on the complete pumping equipment and send the testing report along with the pump. Our ability to produce up to 1200 tons of castings proves that we can handle your pumping projects large or small. We stock parts for pumps offered, which further shortens the delivery time. At MUYUAN we have what it takes to understand your pump and pump parts requirements, and strive to meet them. 

After-sales Service

Our service does not stop when the delivery is done. Rather, we see the completion of delivery as a new starting point of our service. To be specific, our after-sales service mainly includes providing pump related information and training operators on the installation, commissioning, use, and maintenance of pumps as well as troubleshooting common pump problems. We will make every effort to schedule the follow up visit to ensure you are happy with the purchase or listen to your suggestions on how to improve our present products.If customers do have issues with our product quality, please let us know. We will reply to you within 24 hours and ask you about the specific quality problems. Based on the description of the defective products, our engineers would quickly analyze the root cause of defects and give proper solutions. If it is necessary, we will send our agents or engineers to your site for on site service. The cost generated from the visit will be the responsibility of customers. To better serve clients, we organize various training activities for our sales men so that they can give straightforward answers when technical questions are asked. After a series of training courses, our sales men are able to provide price quotes to clients right on the spot based on customer specific pumping applications. They are also capable of clearing your doubts about product quality in the shortest possible time.  


We supply theWe supply the world with slurry pump solutions, systems, and parts. 


 Tel: +86-311-87773310 
 Office: Room 1003, Rongding Tianxia, No. 226 Zhonghua Street, Shijiazhuang, Hebei, China
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